SHIPPING

When will my package arrive?

After your order it will be automatically processed in our warehouses in the USA. You will then be emailed a tracking code to follow along until it arrives its destination. Usually within 7 -10 days. If you have any questions, please contact us.

Where do you ship from?

All of our warehouses are located in the USA. We use the fastest and most reliable shipping partners to get your products from us to you safely!

Do you do overnight shipping?

We do offer different rates for our shipping. We offer 2-day express shipping.

How much does shipping cost?

Shipping is FREE on purchases over $150! So make sure you buy TWO pillows and you won't have to worry about shipping. If you only buy one pillow then shipping will vary depending on the location but will range from $10-$20.

RETURNS & REFUNDS

What is your refund policy?

We offer a 30-day money back guarantee refund policy with no questions asked! We are confident you will love your pillow so we won't need to worry about this! In the event there are issues with the pillow please take a picture when it comes out of the box so we can help you.

What is your return address?

Prior to making a return please contact us at oreous@oreous.com so we can walk you through the steps on how to properly return your product!

GENERAL

What size should I order?

No one has ever complained about a bigger pillow, which we recommend our King Size Pillow. However, about 65% of people order the queen pillow because of price. Both are amazing and you won't regret it!

Washing Instructions?

We recommend you run your machine washable cover on a gentle rinse cycle with cold water and then allow the pillow cover to hang dry, do not put in the dryer as it ruin the gentle fabric.