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Please let us know if you have any additional questions to those that are found below by emailing email@example.com or messaging us on facebook messenger! Thank you and happy shopping!!
Do you ship internationally?
Yes. We have partnered with a very reputable company to handle all shipping both domestically and internationally. You will see the DDU/DDP rates when you check out. The order is processed and shipped as quickly as possible.
When will my package arrive?
After your order it will be automatically processed in our warehouses in the USA. You will then be emailed a tracking code to follow along until it arrives its destination. Usually within 7 -10 days. If you have any questions, please contact us.
Where do you ship from?
All of our warehouses are located in the USA. We use the fastest and most reliable shipping partners to get your products from us to you safely!
Do you do overnight shipping?
We do offer different rates for our shipping. We offer 2-day express shipping.
How much does shipping cost?
Shipping is FREE on purchases over $150! So make sure you buy TWO pillows and you won't have to worry about shipping. If you only buy one pillow then shipping will vary depending on the location but will range from $10-$20.
REFUNDS & RETURNS
What is your refund policy?
Due to COVID-19 we are not offering refunds or returns right now due. The only reason for an eligible return is if your product is damaged in which case you have 3 days from the receipt of the product to provide proof of the damage by emailing a picture to firstname.lastname@example.org If you eligible for a refund then the steps to follow will be provided to you at that point.
What size should I order?
No one has ever complained about a bigger pillow, which we recommend our King Size Pillow. However, about 65% of people order the queen pillow because of price. Both are amazing and you won't regret it!
We recommend you run your machine washable cover on a gentle rinse cycle with cold water and then allow the pillow cover to hang dry, do not put in the dryer as it ruin the gentle fabric.
Who should buy the Oreous Pillow?
Anyone that is looking for the best nights sleep of their life!
Is your pillow firm, soft or medium?
By allowing you to adjust the pillow to your liking you can take out Microloops and adjust the firmness and thickness of the pillow allowing the pillow to be perfectly customized to your liking.
Is your pillow for side, stomach, or back sleepers?
One of the best qualities of our pillow is the adjustability that allows it to fit all types of sleepers simply by removing and placing some of the internal Microloops in the box until you have found the desired firmness.